Applications Analyst I

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Participates in the design, development, testing, implementation, and ongoing maintenance of new and existing software applications. Will also assist in training and supporting end users. If applicable for specific role, must be able to obtain required certifications as outlined by program requirements.

Essential Functions

• Assists with the documentation of business requirements and the translation of those requirements to functional specifications for the software application.
• Assists with the development and execution of testing plans and other software quality assurance tasks.
• Trains end users on the operation of software applications. Assists with the development of end-user documentation.
• Provides ongoing support for software applications by identifying and resolving issues, escalating them as needed for timely resolution.
• Provides high-quality, customer-focused services.
• Runs reports and performs other tasks associated with the ongoing operation of the software environment.

Qualifications

Education

Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree? Yes

Experience

Related IT experience, ideally in healthcare IT environment 0-1 year required

Knowledge, Skills and Abilities

• Experience in the development, support, or operation of software applications, preferably in a healthcare setting.
• Ability to document workflows and business processes.
• Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
• Problem-solving skills.
• Knowledge of Microsoft Office 365 and other popular office productivity solutions.
• If you are utilizing Epic, you must be able to obtain the required certifications as outlined in the program requirements.

Working Conditions

• Hybrid role with onsite work required; candidates must be flexible based on weekly or monthly business needs.
• Monday–Friday schedule during Eastern business hours.
• On remote workdays, employees must work from a stable, secure, and compliant workstation in a quiet environment. Teams video is required and must be accessed using Mass General Brigham-provided equipment.