ITS System Administrator

The ITS Systems Administrator is a member of the ITS Systems Operations team and under general supervision position provides technical expertise in system administration, systems operations and design of server-based systems, VMWare, Azure, Office 365, SQL, Active Directory, and IT data center hardware. The position performs a wide range of tasks including operations support, monitoring, testing, training, maintenance, changes, installation, documentation, analysis, evaluation and design.

ESSENTIAL DUTIES

• Maintain a high-quality environment within the context of the ITS/Business Strategic Plan for technology and services through a wide range of activities including operations support, monitoring, testing, training, maintenance, changes, installation, documentation, analysis, evaluation and design.
• Manages the day-to-day system activities, including backups, monitoring, and daily checks of systems.
• Provides operational support and incident resolution to server-based systems, applications and clients.
• Develops and maintains pertinent documentation and procedures for the technology area according to industry, vendor, Terumo BCT, and ITS standards.
• Effectively monitor systems and enterprise applications. Maximize performance and reliability of on-premise and cloud based systems.
• Work closely with cross-functional teams including Systems Engineering, Network, and DevOps to deliver end-to-end AI operation, system resilience, and reliability.
• Remediate, research and identify complex incidents and problems working to remediate or implement appropriate solutions with a sense of urgency.

OTHER DUTIES AND RESPONSIBILITIES

• May travel to other Terumo BCT’s global site locations.
• Must be able to work non-standard hours, including after-hours maintenance activities.
• May work independently or as part of a team in resolving complex problems.
• Shares on-call rotation responsibility with other team members for 24-hour monitoring, incident, and problem resolution.