Systems Analyst/Programmer

The Systems Analyst/Programmer is responsible for providing support in maintaining academic and student-facing platforms, including learning management, CRM, and student advising systems. The Systems Analyst/Programmer reports to the Associate Director of Enterprise Support.

Benefits include an outstanding package for full-time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents. Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer-paid Life/AD&D, long-term disability, pet insurance, an Employee Assistance Program (EAP), wellness programs, employee discount program, Public Service Loan Forgiveness (PSLF) eligibility and more!

Job Duties include:

- Design, develop, and maintain custom scripts, automation workflows, and configurations that extend platform functionality.

- Build and support data pipelines, imports, and batch processes to support enrollment, student success, and academic operations.

- Develop reports, dashboards, and data exports that support operational and strategic decision-making.

- Partner with functional offices to gather, document, and translate business requirements into technical specifications and system configurations.

- Support project planning, testing, and go-live activities for system implementations, migrations, and feature rollouts.

- Provide Tier 1 and Tier 2 technical support for platform-related issues, serving as a first point of contact for end users while escalating complex issues to vendors or senior technical staff with thorough documentation.

- Participate in maintaining technical documentation including system configurations, data dictionaries, integration maps, and process workflows.