Program Manager II, AI & Analytics, Rapid & Rural Logistics (R2L)

Amazon is seeking a strategic Program Manager to lead AI enablement across its Rapid & Rural Logistics operational businesses. The role will develop scalable learning pathways, enablement frameworks, and partnerships that help employees use AI to solve business problems, while measuring adoption, productivity gains, and return on investment.

Responsibilities

Translate the AI enablement vision into executable roadmaps, designing programs that transform employees into AI-capable problem solvers through scalable playbooks, role-based pathways (AI Explorer, Practitioner, Champion), and an AI Champions network that fosters a culture of AI-first thinking

Design and execute programs that transform R2L employees into AI-capable problem solvers who can build self-help tools and prototypes using their business knowledge

Build scalable playbooks, role-based pathways (AI Explorer → Practitioner → Champion), and 'office hours' to support employees at varying levels of AI proficiency

Drive adoption of AI tools through internal communications, workshops, and an AI Champions network to foster a culture of AI-first thinking and active problem-solving

Partner with Tech teams, and other stakeholders to facilitate partnerships, scale prototypes into production solutions, and integrate AI into existing workflows

Enable employees to identify high-impact use cases, build proof-of-concepts, and articulate business value to Tech teams for scaling

Define and track KPIs for AI adoption (training completion, active tool usage, prototypes developed, solutions scaled), productivity gains, and ROI to provide transparency to senior leadership

Conduct impact assessments that quantify business outcomes from employee-built AI solutions, including productivity gains, quality improvements, and cost savings

Facilitate peer learning through AI Champions showcases, monthly sessions, AMAs, and community forums that accelerate adoption and innovation

Establish mechanisms that capture learnings from frontline teams and inform continuous program improvement, ensuring enablement remains relevant and effective

Preferred

3+ years of driving end to end delivery, and communicating results to senior leadership experience

3+ years of driving process improvements experience

Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Experience building processes, project management, and schedules

End-to-end delivery

Process building

Schedule management

Senior leadership communication

Stakeholder management

Cross-level communication

Benefits

Medical, Dental, and Vision Coverage for regular, full-time employees

Maternity and Parental Leave Options for regular, full-time employees

Paid Time Off (PTO) for regular, full-time employees

401(k) Plan for regular, full-time employees

Sign-on payments

Restricted stock units (RSUs)

Health insurance, including medical, dental, vision, and prescription coverage

Basic Life & AD&D insurance

Option for Supplemental life plans

EAP

Mental Health Support

Medical Advice Line

Flexible Spending Accounts

Adoption and Surrogacy Reimbursement coverage

401(k) matching

Paid time off

Parental leave

Company

Online retail and cloud computing services

Seattle, Washington, USA

https://amazon.com/

Founded in 1994

10001+ employees

Qualifications

3+ years of program or project management experience

3+ years of defining and implementing process improvement initiatives using data and metrics experience

Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Experience using data and metrics to determine and drive improvements

Experience working cross functionally with tech and non-tech teams

3+ years of driving end to end delivery, and communicating results to senior leadership experience

3+ years of driving process improvements experience

Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Experience building processes, project management, and schedules

Required skills

Program Management, Process Improvement, Advanced Microsoft Excel Pivot Tables, Advanced Microsoft Excel VLOOKUPs, SQL, Data Analysis, KPI Measurement, Change Management, AI Enablement, Stakeholder Management, Executive Communication

Preferred skills

3+ years of driving process improvements experience

Experience

3+ years