Airport Services Product Manager, Cardholder Services - North America

Airport Services Product Manager, Cardholder Services - North America jobs in United States

Tags

25+ applicants

Original Job Post

Mastercard

+1 more

Senior Level

72

GOOD MATCH

Experience Level

64

Skill

Industry Exp.

47

Responsibilities

Develop and execute product strategies and multi-year roadmaps for airport services products and solutions across North America, including access to the Mastercard Collection assets of shared Airport Lounges, Fast Track, and Taste by Priceless proprietary dining experiences

Identify market opportunities, customer needs, and emerging industry trends to drive product innovation and growth

Manage the ongoing performance of existing airport services offerings and recommend enhancements to improve value, adoption, and profitability

Conduct market, competitive, and financial analyses to support strategic decision-making and investment priorities

Lead opportunity assessments, concept validation, business case development, and financial modeling for new products and enhancements

Define business and functional requirements and collaborate with Product Development and Technology teams to deliver product enhancements and new capabilities

Support the end-to-end product lifecycle, from ideation and development through launch, optimization, and retirement

Ensure products are differentiated, scalable, and aligned to customer and market needs

Establish and manage relationships with airport service providers, lounge operators, technology vendors, and strategic partners

Monitor partner performance and oversee governance, service-level expectations, and change management processes

Collaborate with third-party providers to identify opportunities for service enhancements and operational improvements

Negotiate and manage commercial arrangements in partnership with procurement, legal, and finance teams

Partner with Sales, Account Management, Marketing, and Customer Delivery teams to develop and execute go-to-market strategies

Create product positioning, value propositions, business/ROI models, and sales enablement materials to bring new products to market drive customer adoption

Support customer engagements and strategic discussions related to airport service benefits and travel experiences

Assist in the development and execution of marketing, promotional, and customer communication initiatives

Establish product KPIs and monitor performance against business objectives

Analyze customer, operational, and financial metrics to identify opportunities for optimization and growth

Provide recommendations regarding product investments, enhancements, pricing, and market expansion opportunities

Communicate product performance, investment rationale, and strategic priorities to leadership and key stakeholders

Preferred

Managing travel-related benefits, premium experiences, or cardholder services programs

Developing and executing lounges or on-site experiences in the airport services space

Benefits

Insurance (including medical, prescription drug, dental, vision, disability, and life insurance)

Flexible spending account and health savings account

Paid leaves, including 16 weeks of new parent leave and up to 20 days of bereavement leave

80 hours of Paid Sick and Safe Time

25 days of vacation time and 5 personal days, pro-rated based on date of hire

10 annual paid U.S. observed holidays

401(k) with a best-in-class company match

Deferred compensation for eligible roles

Fitness reimbursement or on-site fitness facilities

Eligibility for tuition reimbursement

May be eligible for an annual bonus or commissions depending on the role

Glassdoor

4.1

Digital payments network for consumers, businesses, and governments.

Purchase, New York, USA

http://www.mastercard.com

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Product Management

Engineering and Development

Management and Executive

Accounting and Finance

Legal and Compliance

Customer Service and Support

Trends of Total Sponsorships

*2026

(172)

2025

(539)

2024

Qualifications

Bachelor's degree in Business, Marketing, Product Management, Finance, or a related field

Equivalent combination of education and relevant work experience will be considered

5-8 years of experience in product management, product development, business strategy, in financial services, travel, hospitality, or services fields

Managing and growing customer-facing products or services

Developing business cases and presenting to various stakeholder audiences including executives, evaluating market opportunities, and supporting product launches

Financial modeling, pricing strategy, and commercial negotiations

Experience working with external partners, vendors, and cross-functional stakeholders

An understanding and command of the process to collect market and stakeholder feedback and effectively relay to internal stakeholders to inform product and priority decisions

Strong product management and product lifecycle management capabilities

Demonstrated ability to develop and execute product strategies that drive business growth

Excellent business, financial, and market analysis skills

Strong project and program management skills with the ability to manage multiple priorities simultaneously

Ability to influence and collaborate across cross-functional teams and levels of leadership

Strong verbal, written, and presentation communication skills

Commercial mindset with the ability to balance customer value, operational feasibility, and financial performance

Proven ability to build and maintain effective internal and external partnerships

Self-motivated, results-oriented, and capable of working in a fast-paced environment

Managing travel-related benefits, premium experiences, or cardholder services programs

Developing and executing lounges or on-site experiences in the airport services space

5-8 years of experience in product management, product development, business strategy, in financial services, travel, hospitality, or services fields.

Required skills

Product Management, Product Lifecycle Management, Product Strategy, Financial Modeling, Pricing Strategy, Commercial Negotiations, Market Analysis, Business Case Development, Project and Program Management, Partner Management, Go-to-Market Strategy, Travel Services

Experience

5-8 years