Full-time
Provider Operations, Associate
$55K/yr – $85K/yr
New York, NYBusiness & AdminPosted 15d ago
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Role overview
Job type
Salary
$55K/yr – $85K/yr
Location
Sector
Posted
15 days ago
Job description
Responsibilities
Documentation and operational process ownership: own ongoing URAC compliance, regulatory documentation, credentialing vendor management (ie: Medallion), and audit readiness to keep network operations compliant and well-organized
High-touch provider support: meet directly with DPC practices (via video or in-person where applicable) to walk through onboarding steps, troubleshoot platform questions, and resolve payment or contract inquiries face-to-face
Provider onboarding and data hygiene: execute day-to-day credentialing workflows, roster data entry, and panel capacity tracking to ensure 100% accuracy in our employer marketplace directory
Payments support: partner with our payments team to support DPC payment processing, fee reconciliations, and routine billing inquiry resolution
Efficiency & AI-tooling: identify repetitive manual tasks across team workflows and leverage AI tools to multiply personal output and help the team go faster
Preferred
SQL/Python nice-to-have
Healthcare or startup experience is a plus
Benefits
Meaningful equity
Direct Primary Care integration platform for employers and health plans.
New York, New York, USA
https://www.mending.com/
Total Funding
$13.59M
2025-06-24
Series A
2023-08-02
Seed· $13.59M
2021-07-20
Seed
Leadership Team
Frank Wu
Co-Founder & CEO
Jeff Yuan
Co-Founder
Recent News
The Journal Record
Oklahoma places Mending Health Insurance under supervision
2026-08-28
Floating Point Portfolio
2026-08-18
Oklahoma ACA insurer Mending to end health plans after this year
2026-06-25
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Qualifications
2–4 years of experience in operations, project management/coordination, analytics, or a related role
Exceptional attention to detail and follow-through
Highly organized, with the ability to manage multiple workstreams, prioritize effectively, and meet deadlines without hand-holding
Comfortable working with data (Excel/Google Sheets proficiency, SQL/Python nice-to-have) and pulling reports to spot trends and surface insights
Strong written and verbal communication skills for working cross-functionally internally and externally
Comfort with ambiguity and excitement about building processes from scratch
Bias for action and strong initiative: you see something that needs fixing and act on it without waiting for permission
SQL/Python nice-to-have
Healthcare or startup experience is a plus
Required skills
Excel, Google Sheets, Healthcare, Operations, Project Coordination, Python, SQL
Preferred skills
Healthcare or startup experience is a plus, SQL/Python nice-to-have
Experience
2-4 years
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