Account Partner - Grocery & Retail

Uber is a technology and mobility company operating a platform that connects merchants and users. The Account Partner will manage a portfolio of grocery and retail merchants, drive retention and revenue growth, analyze operational data, negotiate commercial investments, resolve technical and catalog issues, and collaborate cross-functionally to improve partner outcomes.

Responsibilities

Own a diverse portfolio of retail merchants, acting as their main strategic partner to drive retention and long-term revenue growth

Navigate the messiness of operational data to diagnose performance issues and build number-backed growth plans that demonstrate clear ROI to partners

Lead challenging commercial negotiations to secure merchant investments in advertising and promotional tools, even when faced with pricing pushbacks or client objections

Improve operational excellence by unblocking technical and catalog-related issues, ensuring stock accuracy and catalog health meet high standards for our users

Collaborate cross-functionally across marketing, product, and operations to resolve blockers and shape solutions that scale across the retail environment

Manage a high-volume pipeline with discipline and urgency, adapting your approach based on shifting market dynamics and partner needs

Preferred

Proven ability in negotiation and deal-making, specifically in upselling digital marketing tools like ads and offers

Familiarity with Salesforce or similar CRM tools for disciplined reporting and pipeline management

Experience working within the retail, grocery, e-commerce, or CPG industries

Demonstrated systems thinking and ability to navigate tension while influencing without authority

Analytical curiosity focused on improving operational metrics such as cancellation rates and basket size

Digital Marketing Tools

Upselling

Advertising Tools

Salesforce

CRM Tools

Disciplined Reporting

Pipeline Management

Retail Industry Experience

Grocery Industry Experience

E-Commerce Industry Experience

CPG Industry Experience

Operational Metrics

Cancellation Rate Analysis

Basket Size Analysis

Negotiation

Deal-Making

Systems Thinking

Tension Navigation

Influencing Without Authority

Analytical Curiosity

Benefits

You will be eligible to participate in Uber's bonus program.

You may be offered other types of comp.

All full-time employees are eligible to participate in a 401(k) plan.

You will also be eligible for various benefits.

Company

Ride-sharing and delivery platform for flexible earnings

San Francisco, California, USA

https://www.uber.com/

Founded in 2009

10001+ employees

Qualifications

Bachelor's degree in Business Administration, Marketing, Economics, or a related field (or equivalent experience)

1+ years of experience, ideally in full-cycle account management, B2B sales, or a similar analytical role

Proficiency in Google Sheets or Microsoft Excel to perform data analysis and create insights

Experience with stakeholder engagement and building collaborative relationships within and across teams

Intermediate-Advanced proficiency in English for managing internal projects and communications

Proven ability in negotiation and deal-making, specifically in upselling digital marketing tools like ads and offers

Familiarity with Salesforce or similar CRM tools for disciplined reporting and pipeline management

Experience working within the retail, grocery, e-commerce, or CPG industries

Demonstrated systems thinking and ability to navigate tension while influencing without authority

Analytical curiosity focused on improving operational metrics such as cancellation rates and basket size

1+ years of experience, ideally in full-cycle account management, B2B sales, or a similar analytical role.

Required skills

Google Sheets, Microsoft Excel, Data Analysis, Account Management, B2B Sales, Salesforce, Pipeline Management, Retail and Grocery Industry Experience, Stakeholder Engagement, Influencing Without Authority

Experience

1+ years